You can order: by email (firstname.lastname@example.org), by phone (+351 282 780 300 / +351 968 340 845) or on our website.
If you get a damaged product, please contact us a.s.a.p., using the contacts available on our website.
If the damaged good is detected during reception, you can request the exchange directly to the person responsible for delivery.
All of our products available for purchase are in perfect condition for use and consumption.
If you wish to exchange a product you bought at our store, you can do it within a maximum of 10 days from the date of purchase. This can only happen if you show us your purchase receipt.
All deliveries happening in the zones we pre-define (Sagres to Alvor) have no associated cost.
The customer can, in person, make a purchase at our store and request delivery to his address: the service is free.
Orders placed on our website also represent no cost to the customer.
Orders must be placed at least 24 hours before the desired date of delivery.
Orders can be paid via multibanco (debit and credit card) or cash.
After finalizing your order, it is important for us to know which payment method you want to use.
You can complain by writing in the complaints book available in our store, or at the Complaints Book digital platform, by clicking on the Complaints Book icon.
If you have any questions regarding your order, please contact us; we will reply as briefly as possible.
If you have already placed your order and wish to make a change or add products, do not hesitate to let us know as soon as possible.
The home delivery service is free and available from the area of Sagres to Alvor, including the region of Aljezur and Monchique.
Deliveries take place from Monday to Saturday from 9 am to 6 pm and on Sundays from 9 am to 1 pm, except on January 1st, Easter Sunday and December 25th.
If you place your order before 6pm, you can receive it within a minimum of 24 hours, subject to the availability of the service.
However, we value flexibility and, whenever possible, we try to deliver faster if the customer so wishes.
The customer is asked to state the desired date and time when ordering.
Orders can be paid in cash, debit or credit card or VISA, upon delivery.
According to Decree-Law No. 106/2015 of 16 June, the sale of alcoholic beverages to persons under 18 years of age is prohibited.
The delivery service includes boxes for transportation of orders.
The customer can call or send an email to email@example.com to request the cancellation of an order, as long as it has not yet been shipped.
Our main concern is the quality of our products and services.
However, if you are not satisfied with a certain product (regardless of whether it is defective) you can return it to our employee upon delivery of the order, and we will proceed to its immediate refund.
To make it eligible for return, the product must be in the state in which it was purchased, including the original packaging.