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On this page, you will find the questions most frequently asked by our customers.

How can I place an order?

You can order: by email (baptista.lda@mail.telepac.pt), by phone (+351 282 780 300 / +351 968 340 845) or on our website.

What do I do if the product is damaged?

If you get a damaged product, please contact us a.s.a.p., using the contacts available on our website.
If the damaged good is detected during reception, you can request the exchange directly to the person responsible for delivery.

Can I return or replace a product?

All of our products available for purchase are in perfect condition for use and consumption.
If you wish to exchange a product you bought at our store, you can do it within a maximum of 10 days from the date of purchase. This can only happen if you show us your purchase receipt.

What is the cost of home delivery service?

All deliveries happening in the zones we pre-define (Sagres to Alvor) have no associated cost.
The customer can, in person, make a purchase at our store and request delivery to his address: the service is free.
Orders placed on our website also represent no cost to the customer.

How long will I wait for my order to be delivered?

Orders must be placed at least 24 hours before the desired date of delivery.

What payment methods are available for delivery service?

Orders can be paid via multibanco (debit and credit card) or cash.
After finalizing your order, it is important for us to know which payment method you want to use.

How can I file a complaint?

You can complain by writing in the complaints book available in our store, or at the Complaints Book digital platform, by clicking on the Complaints Book icon.

What do I do if I have a question regarding my order?

If you have any questions regarding your order, please contact us; we will reply as briefly as possible.
If you have already placed your order and wish to make a change or add products, do not hesitate to let us know as soon as possible.